Net Logistik, S.A. de C.V. (Net Mexico), Net LogistiK, S.A.S. (Colombia) and Net Logistik XXX (US) (“netLogistiK”), are committed to protecting your privacy.
We also explain to you how you can access and update your Information and describe your data protection rights, including a right to object to some processing that we carry out or where we rely on consent, how to withdraw that consent.
It is netLogistiK which is primarily responsible for the operations of the Platforms (as such term is defined in applicable data protection laws) for the data processing operations described in this Policy.
We obtain Information from or about you in an online and offline context such as when you:
visit our website at netlogistik.com and other locations where this Policy appears (collectively, our "Sites") and use the netLogistiK mobile, cloud and other client applications (our "Applications"), (together, our "Platforms");
interact with our social media pages and adverts, customer support, online chats or community forums, surveys, webinars or blogs;
participate in our training solutions, or attend our events and demonstrations; or
interact with us as vendors, Alliance Partners, resellers, technology partners or other professional advisors.
Certain sections may not be applicable to you depending on how you provide your Information to us or interact with us.
Please be aware that we may provide additional information about our privacy practices at other points, for example, when we ask you to provide Information in connection with a particular service or an event, and where this will help us provide more relevant and timely information.
We encourage you to read the entire Policy thoroughly – because it is about your Privacy. Would you like to get in touch with Us about Privacy? Please refer to the contact section below where you will find all the relevant information to contact Us.
If we need, or are required, to contact you concerning any event that involves your Information we may do so by email, telephone, or mail as appropriate (and in accordance with your communication preferences).
Again, although we encourage you to read the entire Policy, the following provides you with a summary of some of the important aspects of our privacy practices:
We use your Information primarily to provide you with access to our Platforms and other products, services, and information we offer.
We combine or link Information that we collect about you from our different interactions with you, both online (e. g. via our Platforms) and offline (e. g. via our events or via calls to customer support).
We share your Information with certain trusted third parties; more about this later on in this Policy!
We take reasonable and appropriate measures to secure your Information, but we cannot promise, and you should not expect, that your Information will remain secure in all circumstances.
The Information we receive, collect, and obtain includes information that is both Personal and Non-Personal. "Personal" information is a broad concept and refers to any information relating to an identified or identifiable living individual. This includes references to obvious identifiers such as name but also non-obvious identifiers such as an identification number or an online identifier such as an IP address or cookie identifier. "Non-Personal" information refers to information that is anonymous whereby you are not or no longer identifiable from that information.
We receive, collect, and obtain the following general types of Personal and Non-Personal information (together, "Information"):
Information We Obtain Directly from You. We collect Information about you directly when you voluntarily provide it to us through the Platforms or other interactions with us such as your name, contact information including phone number and e-mail address, gender, preferred language, job title and function, user name and password, billing and shipping information and information about your access to and use of the Platforms and your contacts with other users through the Platforms, as well as other Information you may volunteer to us (e. g. event feedback, profile photo, business card).
Information We Automatically Collect about You. We automatically obtain Information about you when you access our Platforms. This includes:
Information about the devices you use to access the Platforms including your device's IP address, your browser type and version, time zone setting, and operating system and platform;
Information about your visit to our Platforms including the URL clickstream to, through and from our Platforms (including date and time); products and services you have viewed or searched for, your account activity (when logged in); the content (and any ads) you view or interact with, page response times, download errors, length of visits to certain pages and page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
Some of this Information is collected using cookies and related technologies. More about this in the section on Cookies and Related Technologies below.
Information We Obtain from Third Parties. From time to time (where permitted by applicable law), we collect Information such as contact information, your preferences, and other demographic data from trusted third-party sources that are either publicly or commercially available (e. g. business partners, payment and delivery services, event providers, data brokers, social media networks, advertising networks, analytics providers, and search information providers) which will be used for the purposes outlined in this Policy.
We also receive Information you provide to our partners like authorized Resellers and Alliance Partners of our products and services which will be used for the purposes outlined in this Policy.
When you pay for our products and services (e. g. to attend an event or participate in an online training module), we get information from our payment processing service provider who will – not at least to protect you - carry out credit and antifraud checks on you and the payment method you provide in order to verify your identity, to validate your credit or debit card, to obtain an initial credit or debit card authorization and/or to authorize the purchase.
In order to ensure data accuracy and to offer you a better experience, we link or combine the Information that we collect from the different sources and channels outlined above (e. g. to provide targeted communications and advertising and for the other purposes outlined below). This includes combining Information collected by the different netLogistiK Subsidiaries.
To make one thing very clear: You do not have to provide Personal Information to access the Platforms. However, certain functionalities (such as to get access to Customer Support or Training) will not otherwise be available to you. You may at any time however choose whether or not to receive marketing communications from us and we will only send you such communications where we have the appropriate consent to do so. For more information on your preferences regarding how we use your Information for marketing purposes.
You should not provide Personal Information about anyone else unless you have their permission to do so and they understand how we will use their Personal Information as set out in this Policy.
We process your Personal Information through electronic and manual means for the following purposes:
To fulfil a contract or to take steps at your request linked to a contract. This includes:
to administer and authorize your access to the Applications, your accounts, and other features and functionality of the Platforms;
to process orders, provide our products and services, and send you service-related communications; and
for customer support purposes including responding to your queries and investigating any complaints about the Platforms and our products and services;
As required to conduct our business and pursue our legitimate interests, in particular:
to improve and personalize your experience with us and our Platforms and to provide you with tailored content, advertisements and communications both on our Platforms, on our partner websites and offline;
to operate, support and maintain our Platforms, conduct identity verification, authentication and other fraud prevention or detection activities;
to send you information you have requested;
to ask your opinion or to take part in market research or a survey;
to monitor and improve the performance of our Platforms, analyze trends, usage and activities in connection with our services, and optimize our marketing efforts and measure the effectiveness of our advertising campaigns;
for our own internal functions such as keeping our Platforms secure, for management, corporate reporting and record keeping purposes, for internal research and analytics, for developing our products and services and improving business efficacies;
to create aggregate and statistical data (which cannot be used to identify you). For example, aggregate data may include data that describes the general demographics, usage or other characteristics of a Platform's users. We reserve the right to transfer and/or sell aggregate and anonymous data about a Platform's users for lawful purposes.
Where you give us consent:
Where you ask us to send marketing information via a medium where we need your consent. For more information about how to modify your preferences about marketing communications;
Where you give us consent to place cookies or similar technologies; and
On other occasions where we ask for your consent, for the purpose we explain at the time.
As required by law
In response to requests by government or law enforcement authorities conducting an investigation.
You are not required to provide netLogistiK with any Information regarding your medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs, or other categories of Information defined as sensitive or special categories of data under applicable data protection laws ("Sensitive Information") in order to use our Platforms and services.
netLogistiK does not knowingly solicit or collect, and you should not provide to netLogistiK, any such Sensitive Information, whether through the Platforms or through any other means.
We and our third-party service providers use "cookies, "web beacons” and other automated tracking technology to monitor and collect Information regarding your interaction with the Platforms. "Cookies" include commonly used pieces of information in the form of small files that are placed on an individual's computer or mobile device to allow us to recognize your computer or mobile device. "Web beacons" (also known as "single–pixel" or "clear" GIFs) include electronic images imbedded in a Site, Application or email used to pass information from your computer to us.
Disabling/Enabling Cookies: We require your consent for cookies (unless they are strictly necessary) and tracking technologies that we use on our Platforms. Most browsers will allow you to erase some or all of the cookies from your computer or mobile device, block acceptance of cookies, or receive a warning before a cookie is stored. You may also be able to refuse certain web beacons by adjusting the settings on your browser or email software. Please refer to your browser or email software instructions or help screen to learn more about these functions
To exercise any of your rights under applicable data protection laws, please use the contact information. When contacting us, please make sure you are providing your full name and contact information.
For further information on our privacy policies and practices relating to the handling of Personal Information, contact us through e-mail at: email@example.com