In case of an unforeseen event, the support team uses their knowledge and experience to provide an effective response. The team is made up of Blue Yonder Certified Analysts who know the system inside out, so they are able to troubleshoot root causes to prevent future unforeseen events and create workaround solutions to keep the system up and running.
If there is a failure in the system, you can report it to our service desk: the ticket is registered and assigned to one of our experts, who develops a root or workaround solution to restore the service as soon as possible.
Contact our experts via our support portal, a direct call or an email. If you have a problem that is interrupting high priority processes, our team will make a consulting call and begin working on the solution. Depending on the error, they can carry out a more extensive consultation and visit your facilities.
Contact the support team to get a first response and attend to failures
If it is a complex problem, we turn to the specialists of the software in question
Finally, we turn to the developers of the technology to fix the flaw at its source